The payment transaction is carried out after the preparation of your order. If your current order is in "Payment Pending" status, it is very important that you provide your new bank details as soon as possible under "Account > My Orders > Select the correct order that will be in "Payment Pending" status > Add Card.
Due to Data Protection Law, we regret that we are not able to collect bank card details over the phone.
Once you have entered a new valid method of payment, we will be able to continue processing your order. Otherwise, we will not be able to guarantee the delivery in the timetable you have chosen and we may have to cancel your order if we do not get any alternative within a reasonable period of time.
The most frequently reasons why the payment could be rejected are:
1. Expired credit card
2. Any mistake in the credit card number
3. The available credit limit has been exceeded
4. Insufficient funds when processing the payment
Therefore, to find out why the payment has been rejected, we recommend you to contact your bank to verify the reason.
If you need any clarification from us, you can contact us by calling our free Mercadona Customer Experience number 900 500 103.