Frequently asked questions
Shop at Mercadona online
- How to shop in a different language
- Purchasing bread online
- How many days in advance can I place an order?
- Can I still order over the phone?
- Is there a maximum number of products that you can buy?
- Advantages of the new website
Returns and refunds
- What happens if a product in my order is not available?
- The order I have received is not complete
- What happens if I receive the wrong product?
- What happens if I receive a product in poor condition?
- Broken or damaged products
- Return policy
Payments and payment methods
- Payment incident
- What is the CVC?
- Cash payments
- Mercadona Card
- Where do I get my receipt or proof of purchase?
- Charge for a cancelled order
Delivery
- What should I do if I can't find my address?
- Where is the new online shopping service available?
- What happens if I am late when the delivery van arrives?
- Transport of my frozen and refrigerated products
- Are tips accepted?
- Who can receive an order?
Account
- Change password
- How to choose a secure password
- Accessibility for the blind
- How do I access the online chat to ask for help with my order?
- Contact Mercadona
- Change the email address associated to my account
My orders
- Shop without lists with "My Essentials"
- Orders placed on the previous website
- Orders placed before the launch of the new online shopping service
- Review orders
- Repeat an order
- Cancel an order