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  2. Frequently asked questions

Frequently asked questions

Shop at Mercadona online

  • How to shop in a different language
  • Purchasing bread online
  • How many days in advance can I place an order?
  • Can I still order over the phone?
  • Is there a maximum number of products that you can buy?
  • Advantages of the new website
See all 22 articles

Returns and refunds

  • What happens if a product in my order is not available?
  • The order I have received is not complete
  • What happens if I receive the wrong product?
  • What happens if I receive a product in poor condition?
  • Broken or damaged products
  • Return policy
See all 7 articles

Payments and payment methods

  • Security of online payments
  • Payment incident
  • What is the CVC?
  • Cash payments
  • Mercadona Card
  • Where do I get my receipt or proof of purchase?
See all 15 articles

Delivery

  • What should I do if I can't find my address?
  • Where is the new online shopping service available?
  • What happens if I am late when the delivery van arrives?
  • Transport of my frozen and refrigerated products
  • Are tips accepted?
  • Who can receive an order?
See all 13 articles

Account

  • Change password
  • How to choose a secure password
  • Accessibility for the blind
  • How do I access the online chat to ask for help with my order?
  • Contact Mercadona
  • Change the email address associated to my account
See all 15 articles

My orders

  • Shop without lists with "My Essentials"
  • Orders placed on the previous website
  • Orders placed before the launch of the new online shopping service
  • Review orders
  • Repeat an order
  • Cancel an order
See all 8 articles
FAQ
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