When it is difficult to access an address, it is important for you to let us know in the "Indications about the delivery" within the delivery address. This way, we can arrange the delivery to give you the best service possible.
Examples of difficult-to-access buildings: broken lift, a closed urbanisation without an intercom at the gate, buildings with spiral staircases, uneven treads on the stairs or similar cases.
In buildings with no lift, delivery to the door is subject to the condition of the building.
If there are obstacles that hinder the delivery of the order or that endanger the physical integrity of the delivery staff, Mercadona reserves the right not to deliver the order and to find another alternative for delivery or ultimately cancelling the order, issuing the corresponding refund.