To cancel a confirmed order, you must log in to My Orders tab, select the one that you want to cancel and click "Cancel Order".
You are able to cancel your confirmed orders until the date and time indicated in the same section.
If you do not see the "Cancel Order” option, it means that we are already preparing or delivering it and therefore it cannot be reversed by yourself in the platform. Please contact us as soon as possible via our chat by clicking “Start chat” in the Help tab or calling the toll-free Mercadona customer support number 800 500 220, so we can respond as soon as possible. Our office hours are Monday to Saturday from 7:00 a.m. to 10:30 p.m. (1h less in the Canary Islands).
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