In certain cases, we may make an automated call to inform you of a payment issue so you can resolve it as soon as possible and receive your order.
Please note:
- The call is for informational purposes only. In order to guarantee your security, no links or specific access addresses are provided. In order to make the payment, you must enter your payment information directly on our website or app, as you normally would.
- We will never ask you to provide your bank details over the phone.
- If you are unsure about the authenticity of the call, do not provide any information. Instead, contact us via our official channels: call us for free on 800 500 220 Monday to Saturday from 7am to 10.30pm or contact us via our chat service.
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