In order to ensure maximum safety of your online payments and in conjunction with the European Payment Services Directive (PSD2), your bank could require you to allow the amount of your purchase.
In that case, the steps to confirm your order will be as follows:
- A screen will open with a countdown timer: You will have 7 minutes to complete the process with your bank and return to the Mercadona website/app.
- Your bank will show you the steps to follow for authorising the amount*: If you are the cardholder, we recommend having your mobile phone and/or your online banking login credentials close at hand.
*The amount to be authorised may be €5 more than the approximate price of the order. This is due to possible variations in some weighted products. Don’t worry. It’s just an authorisation. The exact amount will be charged once the order is prepared.
- Remember to go back to the Mercadona website or app to correctly confirm the order or modification. Otherwise, the change will not be processed.
If you need any clarification from us, you can get in touch using our chat by clicking “Start chat” in the Help tab or by calling the Mercadona toll-free customer support number 900 500 103, option 2.
*Example of bank authorisation. Process could be different depending on the bank.