In the event that there is a charge that does not match the amount of the order, in most cases it is due to differences related to products with variable weight such as, for example, most of the fresh products sold loose. This is because for the products sold by weight, the final price is adjusted to the amount actually delivered.
In addition, for products with a variable weight served on trays, the price is respected at the time we prepare your order.
If you need any clarification from us, you can get in touch using our chat by clicking “Open chat” in the Help tab or by calling the Mercadona toll-free customer support number 800 500 220 and selecting option 2.
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