Once we have processed a refund, you will receive an email letting you know.
In general terms, refunds take around 10 to 14 days from the time we request the refund. The time it actually takes will depend on the bank that is processing the refund.
To check the status of a refund, please contact us via our chat by clicking “Start chat” in the Help tab or by phone on Option 2 of Mercadona's toll-free customer support number 900 500 103.
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