Once we have processed a refund, you will receive an email letting you know.
The time taken for a refund to be applied to your account depends on the bank that processes it. It could be up to 14 days from the day that we make the request.
To check the status of a refund, please contact us via our chat by clicking “Start chat” in the Help tab or by phone on Option 2 of Mercadona's toll-free customer support number 800 500 220.
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