If you have received a damaged product, we will refund the price of the product. To do this, if you notice before the delivery staff leave, please give it to them and they will initiate the refund request. Otherwise, you can ask for a refund from your nearest Mercadona by handing over the receipt at one of the checkouts.
For us, it is very important to understand what has happened so that it does not happen again. That is why we appreciate your comments, either via chat by clicking “Open chat” in the Help tab or calling the toll-free Mercadona customer support number 800 500 220. Our office hours are Monday to Saturday from 7:00 a.m. to 10:30 p.m. (1h less in the Canary Islands).
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